SMS messaging is a simple and easy way of communicating with your patients and streamlining practice workflows. MedicalDirector Clinical and PracSoft provide practices with enhanced and documented SMS communication with patients which can assist with accreditation requirements.
4.5x cheaper than sending a letter¹ 70% Patients reply within the 1st hour
of receiving an SMS²
         
Reduce no shows   Seamless and tracable 2 way communication
 

Setup is easy


MedicalDirector
MedicalDirector Clinical > Correspondence menu > SMS > Setup.
MedicalDirector
MedicalDirector PracSoft > SMS > Configure SMS Account.

Enter your credentials and you will be directed to our SMS provider, MessageNet's website to setup your account. Practices that register in either MedicalDirector Clinical or PracSoft will automatically have access to SMS functionality across both programs using the same credentials.

Find out more about how to set up SMS in MedicalDirector Clinical

Real Benefits


Improve your appointment attendance with SMS replies

Offer patients the convenience of SMS reminders for upcoming appointments and the ability to reply back with minimal effort.

Minimise clinical risk with bulk SMS for recalls

Send out results notifications from within MedicalDirector Clinical. This new feature allows an audit trail of SMS reminders to be automatically saved in the patient's file.

A redesigned recalls process is now available within MedicalDirector Clinical allowing you to send recalls via SMS and reducing the number of steps to complete this task by over 50%.

Additionally, you can now track the patient's attendance for a recall in MedicalDirector PracSoft.

At a glance SMS status

Quick and simple view for each patient from within the MedicalDirector PracSoft Appointment Book without having to run a report.

Pricing for everyone's budget

No registration, delivery report or sign up costs, with the option to auto top up or pay as you go.

SMS Bundle Price (incl. GST) Price per Message (incl. GST)
400 SMS Bundle $88 22 cents
1,000 SMS Bundle $200 20 cents
5,000 SMS Bundle $900 18 cents
10,000 SMS Bundle $1,600 16 cents
25,000 SMS Bundle $3,500 14 cents
40,000 SMS Bundle $5,000 12.5 cents
Please note: 1 SMS = 1 credit

Considerations before using SMS in your practice

Medical insurer, AVANT, has developed some handy things to remember when using SMS in your practice.

Most of these tips can be managed within your MedicalDirector Clinical and PracSoft software in just a few simple steps so your patients' personal information is protected.

1. Have an SMS messaging policy within your practice.

2. Obtain and document patient consent.

3. Limit information contained in the SMS message.

4. Have a follow up procedure in place.

5. Document SMS messages within the patient's medical record.

For more information, please refer Recommendations for SMS Messaging with Appointments, Recalls and Reminders.
1. Based on standard letter postage rates within Australia compared to the 400 SMS Bundle of 22 cents per SMS.
2. SMS logs provided by our SMS service provider, MessageNet. Any data used is in accordance to MessageNet’s privacy policy.