Online Appointments


Available 24/7

Offer your patients the ability to book appointments anytime on their PC, tablet or mobile phone


Improve Practice Efficiencies

Streamline your Practice bookings and spend less time on the phone

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Increase Bookings

Drive more bookings to your Practice with less appointment gaps

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Seamless Integration

Integrated into your existing website or through a supplied unique web address

About Online Appointments

View the video for an overview of how MedicalDirector PracSoft Online Appointments works and how it can assist your practice.

Real Benefits:

  • No cost to your patients: Give your patients 24/7 access to your appointment book and pay just 22c (including GST) per booking to provide them with a convenient, easy to use online booking service.
  • Complete control over available appointment slots: Maintain full control over the number and time of your available online appointments, as well as available practitioners.
  • Dedicated webpage: We'll provide your practice with a personalised webpage, dedicated to online appointments. This page can be embedded in your website, or hosted by us, free of charge.
  • Continuity of care with your doctor: Online Appointments allows your patients to book an available appointment with their doctor promoting continuity of care and building doctor/patient relationships.
  • Monthly billing: We'll automatically calculate your monthly booking fees and bill your debit or credit card each month. You're free to stop using the service any time, and there is no minimum monthly spend.
  • Only pay for what you use: Enjoy the benefits of Online Appointments and only pay for the appointments that are booked. If you spend more than $25/doctor/month, the excess will be rebated off your next annual subscription cost. With 5 or more registered doctors, the rebate threshold is capped at $125 per month.

Learn how to to set up online appointments for your practice

Case Study: Streamline your practice with online appointments

Ballarto Medical Centre, Carrum Downs, VIC

"The biggest benefit for me is that we're now available for patients to book 24/7 and we have close to a 100% attendance of appointments booked online. Reception staff freed up to focus on other areas"

Rachael Hatzopoulos, Practice Manager

  • 15-20% of clinic bookings made using PracSoft Online Appointments
  • Close to a 100% attendance of appointments booked online
  • Reception staff freed up to focus on other areas

Every morning, 365 days of the year, staff at the Ballarto Medical Centre worked frantically to clear the backlog as patients rushed their phones.

”From the close of business the previous day, patients hadn't been able to book appointments,” explains Practice Manager, Rachael Hatzopoulos. ”Some days this could be a lapse of 12 to 15 hours.”

With her 14 years' experience in General Practice, Rachael knew the challenge of dealing with the morning rush was taking its toll on her staff and patients. “Our patients are our absolute priority,” says Rachael. To ease congestion, Rachael investigated offering her patients the option of booking online.

“For a very short time we used a third party for online appointments, unsuccessfully,” she says. “The software didn’t integrate; it just added more work for our receptionists.

And as a consumer, Rachael had already struggled with third-party online booking solutions.

“Remembering passwords and user names to book a doctor’s appointment seemed like too much hard work,” she remembers. “Why would our patients bother? I didn’t.”