Become an IT Service Partner

IT Service Partner Network - Levels

MedicalDirector's IT Service Partner Program offers IT providers with a unique opportunity to access dedicated knowledge and support resources. Our tiered program empowers our IT Service Providers to increase support levels to our shared customers along with improved business opportunities.

MedicalDirector Registered IT Service Provider

MedicalDirector welcomes all IT Service Providers to become a MedicalDirector Registered IT Service Provider. This entry level partnership offers tools, knowledge and communication to increase your technical resources and troubleshooting capabilities.

Our support material will assist you in becoming better equipped to fix problems faster, prepare for implementations and upgrades, along with providing a path for future growth within the MedicalDirector IT Service Partner Program. Learn more about the benefits.

MedicalDirector Authorised IT Service Provider

Incorporating all the features of the Registered level, the Authorised IT Service Provider level includes additional tools to further increase your support capabilities.

A selection criteria, which includes customer service and technical competencies, must be met to successfully enter this program level. The Authorised IT Service Provider band ensures that MedicalDirector recommend only quality assured and experienced IT Service Providers to existing and prospective MedicalDirector customers. Learn more about the benefits

To be eligible you must meet the following criteria: 

Actively servicing 8 MedicalDirector software customers, using the same product for more than 12 months.

Provide two written customer testimonials.

Provide two verbal customer contacts.

Complete the MedicalDirector technical training and meet the critera for the number of required certified support technicians.

Each certified technical support personnel (see link above) is required to have one of the following Microsoft certifications. MedicalDirector Approved Microsoft certifications


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Customer Support

MedicalDirector Clinical
Call 1300 788 802
MedicalDirector PracSoft
Call 1300 788 802
MedicalDirector Blue Chip
Call 1300 300 161
Publishing and Knowledge
Call 1800 643 850
IT Service Partners
Call 1300 788 802