Product Updates

Latest product updates, patches, fees and utilities.

MedicalDirector Clinical & PracSoft 3.16b Connect Release Full Release

2nd June 2016

We are pleased to provide your practice with the latest features contained in the MedicalDirector Clinical & PracSoft Connect Release.

This release will enable practices to better engage with their patients more cohesively with features that will enhance patient care, practice management and ease administrative pressures on practices.

Features of the MedicalDirector Clinical & PracSoft Connect Release

  • Revamped Recalls: A streamlined recalls workflow in MedicalDirector Clinical will cut administrative time with any attempts to contact patients now recorded. Patient attendance can also be tracked and managed in the appointment book when linked to MedicalDirector PracSoft.
  • Improved SMS: Send bulk SMS to patients for recalls and result notification within MedicalDirector Clinical and receive and track SMS replies from patients in MedicalDirector PracSoft.
  • Enhanced Group Messenger: Send group messages to staff and other clinicians via messenger in both MedicalDirector Clinical and PracSoft. Messages can be saved directly to the patient's clinical file enabling improved clinical documentation.

Features in MedicalDirector Clinical

  • Intuitive HealthLink SmartForms in MedicalDirector Clinical can be auto populated with relevant patient data to be submitted and tracked electronically with third party organisations.
  • Improved data handling and recording capability for enhanced patient care including improved pregnancy prescribing prompts, increased description in patient details and differentiation of interaction levels “visit type” within progress notes.
  • Improved clinical support tools which includes new Audit-C alcohol assessment tool, improved Absolute CVD risk calculator and 18 months old Whooping Cough Booster added to National Immunisation Program (NIP) Schedule. Also includes Letter Writer update to support investigation results with HTML and RTF content.

Features in MedicalDirector PracSoft

  • The Jayex self check-in kiosk will be integrated into MedicalDirector PracSoft to allow patients to check themselves in on arrival to your practice.
  • New "Gender" Field introduced to comply with current accreditation requirements.
  • Enhanced financial processes including improved Data Integrity Check and custom Service Fee functionality as well as updated functions in the Tools Menu of the Appointment Book.

Refer to the MedicalDirector Clinical & PracSoft Connect Release Notes for a detailed overview of this release.

Prerequisites

  1. Check that at least 3.12 is installed prior to installing this update.
  2. Review the Update Checklist which includes systems requirements. Before installation, perform an upload of all mobility data first and a full system back-up.

Instructions

  1. Click on the Download button.
  2. When prompted, select the option to 'Save' the update file to your computer. Do NOT select the option to 'Run' the file at this time.
  3. Select a location on your computer to save and download the update when ready.
  4. Using suitable virtual DVD or DVD burning software you can now either burn a DVD or mount a virtual DVD drive using the ISO file you saved.
  5. Alternatively you can extract the contents of the DVD image file (ISO) with a 3rd party program such as WinRAR in a similar process to that used for archive files (ZIP and other formats).
  6. Perform this update on the Server first, then on each workstation.
  7. If after inserting the DVD, the installation does not start automatically, then use explorer to navigate to the root directory/folder of the DVD and double-click 'setup.exe'.
  8. When complete, the Installation Wizard will close automatically.

If you have any concerns contact MedicalDirector Customer Care by logging an online enquiry, via LiveChat or call 1300 788 802.

Full Release

DOWNLOAD ISO (2.07 GB)
Note: This download is an ISO file (DVD image file) and you will need to use third party DVD burning software to create a DVD from this ISO file (or extract the contents using a utility such as WinRAR) in order to use it to install.

 

Update

DOWNLOAD (205.11 MB)
Note: This download is an ISO file (DVD image file) and you will need to use third party DVD burning software to create a DVD from this ISO file (or extract the contents using a utility such as WinRAR) in order to use it to install.

MedicalDirector Clinical & PracSoft 3.16a Update

16th March 2016

We are pleased to provide your practice with the latest features contained in the MedicalDirector Clinical and PracSoft 3.16a Update.
Features of the MedicalDirector Clinical & PracSoft 3.16a Update

Improved Clinical Support Tools

  • New Audit-C alcohol assessments
  • New recordings of Absolute CVD Risk Calculator for patients at high risk of Cardiovascular disease (CVD)
  • The whooping cough booster has been added to the National Immunisation Program Schedule screen for children aged 18 months.
  • Patients with 'Chronic Liver Disease' are now identified as being at risk of influenza and can be searched from the Influenza 'At Risk' search module.
  • Letter Writer now supports Investigations Result content where the report contains embedded HTML or RTF information.

Enhanced Financial Processes

  • An improved Data Integrity Check will no longer re-calculate (rounding) fees on items with GST and generate outstanding amounts in patient's account.
  • The total on the billing invoice will now match the total when the GST amount was added to the non-GST amount.
  • On printing a receipt for $0.00, the receipt will no longer remain indefinitely in Processing > Banking > Calculate list.
  • Custom Service Item fees will no longer revert to their default fee value when editing an in-hospital visit that is on hold.

Refer to the MedicalDirector Clinical & PracSoft Connect Release Notes for a detailed overview of this release.

Prerequisites

  1. Check that at least 3.16 is installed prior to installing this update.
  2. Review the Update Checklist which includes systems requirements. Before installation, perform an upload of all mobility data first and a full system back-up.

Instructions

  1. Click on the Download button.
  2. When prompted, select the option to 'Save' the update file to your computer. Do NOT select the option to 'Run' the file at this time.
  3. Select a location on your computer to save and download the update when ready.
  4. Close Medical Director, PracSoft and the Appointment Book on all computers.
  5. Perform this update on the Server first, then on each workstation.
  6. Navigate to the location where you downloaded the update, and double-click on it to initiate the installation.
  7. The Update Installation Wizard opens. If prompted (depending on your computer's security settings), click the 'Run' button to commence the installation. The installation proceeds automatically.
  8. When complete, the Installation Wizard will close automatically.

If you have any concerns contact MedicalDirector Customer Care by logging an online enquiry, via LiveChat or call 1300 788 802.

DOWNLOAD EXE (183 MB)
Note: This download is an EXE file (DVD image file) and you will need to use third party DVD burning software to create a DVD from this EXE file (or extract the contents using a utility such as WinRAR) in order to use it to install.

MedicalDirector Clinical & PracSoft 3.16 Connect Release Full Release

15th January 2016

We are pleased to provide your practice with the latest features contained in the MedicalDirector Clinical & PracSoft Connect Release.

This release will enable practices to better engage with their patients more cohesively with features that will enhance patient care, practice management and ease administrative pressures on practices.

Features of the MedicalDirector Clinical & PracSoft Connect Release

  • Revamped Recalls: A streamlined recalls workflow in MedicalDirector Clinical will cut administrative time with any attempts to contact patients now recorded. Patient attendance can also be tracked and managed in the appointment book when linked to MedicalDirector PracSoft.
  • Improved SMS: Send bulk SMS to patients for recalls and result notification within MedicalDirector Clinical and receive and track SMS replies from patients in MedicalDirector PracSoft.
  • Enhanced Group Messenger: Send group messages to staff and other clinicians via messenger in both MedicalDirector Clinical and PracSoft. Messages can be saved directly to the patient's clinical file enabling improved clinical documentation.

Features in MedicalDirector Clinical

  • Intuitive HealthLink SmartForms in MedicalDirector Clinical can be auto populated with relevant patient data to be submitted and tracked electronically with third party organisations.
  • Improved data handling and recording capability for enhanced patient care including improved pregnancy prescribing prompts, increased description in patient details and differentiation of interaction levels “visit type” within progress notes.

Features in MedicalDirector PracSoft

  • The Jayex self check-in kiosk will be integrated into MedicalDirector PracSoft to allow patients to check themselves in on arrival to your practice.
  • New "Gender" Field introduced to comply with current accreditation requirements.
Refer to the MedicalDirector Clinical & PracSoft Connect Release Notes for a detailed overview of this release.

Prerequisites

  1. Check that at least 3.12 is installed prior to installing this update.
  2. Run 'Database Health Check' utility on the server. IMPORTANT: This utility will assess the database condition to minimise issues when upgrading to 3.16.
  3. Review the Update Checklist which includes systems requirements. Before installation, perform an upload of all mobility data first and a full system back-up.

Instructions:

  1. Click on the Download button.
  2. When prompted, select the option to 'Save' the update file to your computer. Do NOT select the option to 'Run' the file at this time.
  3. Select a location on your computer to save and download the update when ready.
  4. Using suitable virtual DVD or DVD burning software you can now either burn a DVD or mount a virtual DVD drive using the ISO file you saved.
  5. Alternatively you can extract the contents of the DVD image file (ISO) with a 3rd party program such as WinRAR in a similar process to that used for archive files (ZIP and other formats).
  6. Perform this update on the Server first, then on each workstation.
  7. If after inserting the DVD, the installation does not start automatically, then use explorer to navigate to the root directory/folder of the DVD and double-click 'setup.exe'.
  8. When complete, the Installation Wizard will close automatically.

If you have any concerns contact MedicalDirector Customer Care by logging an online enquiry, via LiveChat or call 1300 788 802.

DOWNLOAD ISO (1.96 GB)
Note: This download is an ISO file (DVD image file) and you will need to use third party DVD burning software to create a DVD from this ISO file (or extract the contents using a utility such as WinRAR) in order to use it to install.

December 2014 - MedicalDirector PracSoft PKI Certificate Update

22nd of December 2014

Valid Medicare Australia certificates are required by customers who communicate electronically with Medicare Australia when using PKI. Replacement of expired certificates is a normal operational procedure. Renewing your Medicare Australia certificates will allow online operations to continue uninterrupted.

PKI technology is used in MedicalDirector PracSoft for the secure transmission of online claiming data.

MedicalDirector is pleased to provide MedicalDirector PracSoft customers with the latest version of the PKI Manager which will assist you to update the Medicare Australia PKI certificate to the very latest and current version.

 

 Instructions to Renew PKI Certificates:

  1. The two documents below provide detailed instructions for updating the Medicare Australia PKI Certificate. It is recommended that you download these documents (by clicking the hyperlinks below) and printing them out for reference.

    PKI Certificate Renewal Guide

  2. After reading the instructions you will find that you need to download the latest PKI Certificate Manager Installer by clicking on 'download' button at right hand side table.
  3. Staff must close MedicalDirector PracSoft (and MedicalDirector Clinical if also using PKI) when you perform the instructions, which should normally be run on the server.

MedicalDirector strongly recommends that you always update your Medicare Australia PKI certificate to the latest and current version.

If you experience any problems applying this Update, please contact MedicalDirector Customer Care on 1300 300 161.

DOWNLOAD (762.35 KB)

July 2014 MBS and RMFS fee update and January 2014 DVA Allied Health fee update.

02 July 2014

HCN is pleased to announce the release of the MBS fee update for July 2014, RMFS fee update for July 2014 and DVA Allied Health fee update for January 2014 for PracSoft 3.1.2 and above.

For instructions on updating MBS, RMFS and DVA Allied Health Fees click here.

To obtain the July 2014 MBS, July 2014 RMFS and January 2014 Allied Health fee update select the 'Download' button on the right.

If you have any questions or you experience any problems applying this update, please contact HCN Customer Support on 1300 788 802 or log an online inquiry.

DOWNLOAD (950.36 KB)

MD/PS 3.15.2 Update

11th of June 2014

This 3.15.2 cumulative update builds on the Medical Director and PracSoft 3.15 full release. The update includes all enhancements and modifications provided by subsequent updates (3.15a, 3.15b and 3.15.1) as well as further modifications and enhancements targeted at improving performance, functionality and efficiency within your practice.

 

Benefits of applying Medical Director 3.15.2 update

Medical Director includes robust tools to facilitate the secure exchange of patient information between clinicals. There are more than 14,200 clinicians securely transferring clinical information. MDExchange is HCN's secure communication system which is part of the core product and fully supported by HCN Technical Support.

  • Introducing Ethnicity, Country of Birth & Australian Defence Force (ADF) service status to patient demographics.
  • eHealth Assisted Registration (New) tool to assist your patients in registering for an PCEHR eHealth record.
  • Prescription and Dispense View (New) to see information about the patients prescribed and dispensed medications.
  • eHealth Clinical Usability improvements.
  • National Inpatient Medication Chart (NIMC) improvements.
  • Pathology Request performance improvement.
  • MD Sidebar
    • Restored in unpinned/minimized state to save screen real estate for user who has closed the MD Sidebar.
    • Sidebar menu is now part of Medical Director main menu for quick access to Sidebar options.

 

Benefits of applying PracSoft 3.15.2 update
  • Introducing Ethnicity to patient demographics.
  • Productivity improvement to record patient’s Country of Birth.

 

For a full detailed list of all modifications and enhancements in the Medical Director / PracSoft 3.15.2 update, please refer to the MD/PS 3.15.2 Release Notes.

 

Prerequisites
  • The Medical Director / PracSoft 3.15.2 update can only be installed over Medical Director and PracSoft 3.15 or higher (3.15a, 3.15b or 3.15.1).

Note: If you have a version older than MD/PS 3.15 (DVD released from November 2013) installed you will be required to use your DVD to install this release prior to installing the MD/PS 3.15.2 update. If you need assistance with performing either installation or require a replacement DVD please submit an online support inquiry or contact HCN Customer Support on 1300 788 802

 

Instructions:
  1. Click on the Download button.
  2. When prompted, select the option to 'Save' the update file to your computer. Do NOT select the option to 'Run' the file at this time.
  3. Select a location on your computer to save and download the update when ready.
  4. Close Medical Director, PracSoft and the Appointment Book on all computers.
  5. Perform this update on the Server first, then on each workstation.
  6. Navigate to the location where you downloaded the update, and double-click on it to initiate the installation.
  7. The Update Installation Wizard opens. If prompted (depending on your computer's security settings), click the 'Run' button to commence the installation. The installation proceeds automatically.
  8. When complete, the Installation Wizard will close automatically.


If you experience any problems applying this update, please contact HCN Customer Support on 1300 788 802 or log an online support inquiry.

 

DOWNLOAD (130.92 MB)

MD/PS 3.15 Full Release

2nd of December 2013

This download is an image (ISO file) of the MD/PS 3.15 DVD. The following Medical Director and PracSoft update is a full release. The MD/PS 3.15 update is a full update which can be applied for new installations or installed over 3.12 or above.

This download has been made available for your convenience and is not intended as the primary source of the MD/PS 3.15 release. It is an ISO file (DVD image file) and you will need to use third party DVD burning software to create a DVD from this ISO file (or extract the contents using a utility such as WinRAR) in order to use it for installation/update to MD/PS3.15.

Alternatively, if you are unsure about how to download the ISO file provided here, please wait for the delivery of the MD/PS 3.15 release in the mail.

 

Key items:


Medical Director

  • Correspondence Management System
    • Performance improvements when loading correspondence and actioning results.
    • Improved workflow flexibility in both the Scan/Import Correspondence and Holding File windows.
  • eHealth
    • Display of patient’s PCEHR status is clearly visible to assist the GP during patient consultation.
    • Non-GP Health Practitioners now have the ability to add HPI-I.
  • MD Sidebar and Widgets (NEW)

The MD Sidebar provides a controlled and secure integrated solution for MD users to access approved clinical applications, without disrupting the GP’s workflow. MD Sidebar contains widgets that work in a similar fashion to applications on smart phones. They are developed in collaboration with reputable companies, which form our Partner Network.

For the 3.15 release the MD Sidebar contains the following pre-installed widgets:

    • FREE Fact Sheets: Patient and GP Education Fact Sheets from Australia’s leading health organisations, powered by Healthshare.
    • FREE TRIAL Image Safe: Send photographs from your camera or mobile phone wirelessly to the patient file without any impact to your usual workflow. Invite patients to upload photos from home, compare, mark, annotate and more.
    • FREE MD Clinical Prompts: Provides clinicians with a more streamlined visual prompt, replacing the traditional pop up prompts in previous versions.

PracSoft

  • Streamlined Billing in the Record Visit screen:
    • Processing multiple payment types in one receipt.
    • Processing partial payments in one receipt.
  • Improved Service Text functionality for Medicare and DVA claims.
  • Improved Gap Calculation
  • Improved ACIR Claims
  • Changes to applying Aftercare and Incentives
  • Ability to check Medicare’s system status
  • Ability to print statements as tax invoices
  • NEW PC 1 Forms available (0608 and 1210)

For a detailed list of all enhancements, please refer to the MD/PS 3.15 Release Notes.

 

Instructions:

  1. Click on the Download button.
  2. When prompted, select the option to 'Save' the update file to your computer. Do NOT select the option to 'Run' the file at this time.
  3. Select a location on your computer to save and download the update when ready.
  4. Using suitable virtual DVD or DVD burning software you can now either burn a DVD or mount a virtual DVD drive using the ISO file you saved.
  5. Alternatively you can extract the contents of the DVD image file (ISO) with a 3rd party program such as WinRAR in a similar process to that used for archive files (ZIP and other formats).
  6. Perform this update on the Server first, then on each workstation.
  7. If after inserting the DVD, the installation does not start automatically, then use explorer to navigate to the root directory/folder of the DVD and double-click 'setup.exe'.
  8. When complete, the Installation Wizard will close automatically.

 

DOWNLOAD (1.64 GB)