Uninstalling and Reinstalling Clinical/PracSoft on a Mobile Computer

 

This document is intended as a basic guide to uninstalling / reinstalling MedicalDirector Clinical, PracSoft and/or the SQL instance on a computer that is installed as a Mobility Role. This document has no relevance to a computer installed as a Workstation or Server role.

 

Important Information

If you receive any error messages during the installation routine, contact MedicalDirector Customer Care immediately for assistance. It is recommended that you do not attempt to resolve any issues without assistance from MedicalDirector Customer Care .

 

 

Before You Begin

Please contact your System Administrator if you need assistance with the following:

o       Ensure you have the full MedicalDirector Clinical / PracSoft Installation disc release that matches the version of MedicalDirector Clinical / PracSoft you currently have installed. You will need this disc when you eventually reinstall MedicalDirector Clinical and/or PracSoft. If you are unsure as to which version of MedicalDirector Clinical / PracSoft you have installed, run either program and locate the version number, which appears at the top-left of the application window.

o       Ensure you have logged into Windows with local Administrative privileges.

o       If you participate in MedicalDirector GPRN you will need the MedicalDirector GPRN Installer.

o       Ensure you have uploaded your downloaded data before you commence any modifications or installations.

 

 

General Uninstall Process for Mobility

1.     Ensure that neither MedicalDirector Clinical nor PracSoft is running on this computer.

2.     Insert the current MedicalDirector Clinical / PracSoft Installation disc. The MedicalDirector Installer application should start immediately. If it does not, browse the disc, and locate and run Setup.exe. When the installation wizard commences, run through the initial set of prompts until you are presented with the Computer Role screen.

o       Click Enable Advanced Options and then click Uninstall Role.

o       Click Yes then the OK button when you are ready to proceed. You will be presented with a summary of the components / applications to be uninstalled. Click the Begin button to commence. The uninstallation progress will be displayed.

o       Click Finish once presented with the completion window.

 

3.     Within windows, select Start > Control Panel > Programs and Features (or Add/Remove Programs).

o       Uninstall any remaining items beginning with ‘HCN’, ‘Manage Ezy’, ‘Medicare Online’, or ‘MedicalDirector’.

 

4.     Reinstall MedicalDirector Clinical and/or PracSoft using the latest MedicalDirector Clinical / PracSoft disc, including all MedicalDirector application updates and MDref updates to match the installed version on the server.

o       Install any secondary software required (MedicalDirector GPRN Extractor).

 

5.     Open MedicalDirector Clinical / PracSoft, and log into your live database to ensure your most recent patient data is available, including correspondence.

6.     Perform a Mobility download.

 

Full ‘Cleanout’ Process for Mobility

1.     Ensure that neither MedicalDirector Clinical nor PracSoft is running on this computer.

2.     Insert the current MedicalDirector Clinical / PracSoft Installation disc. The MedicalDirector Installer application should start immediately. If it does not, browse the disc, and locate and run Setup.exe. When the installation wizard commences, run through the initial set of prompts until you are presented with the Computer Role screen.

o       Click Enable Advanced Options and then click Uninstall Role.

o       Click Yes then the OK button when you are ready to proceed. You will be presented with a summary of the components / applications to be uninstalled. Click the Begin button to commence. The uninstallation progress will be displayed.

o       Click Finish once presented with the completion window.

 

3.     Within Windows, select Start > Control Panel > Programs and Features (or Add/Remove Programs).

o       Uninstall any remaining items beginning with ‘HCN’, ‘Manage Ezy’, ‘Medicare Online’, or ‘MedicalDirector’.

 

4.     If you are required to remove the SQL Instance, please follow the Process for Removing a Mobility Instance before proceeding.

5.     Rename the following folders and windows registry keys, by adding a suffix consisting of the current date. For example, the ‘Health Communication Network’ folder becomes ‘Health Communication Network 25-03-11’.

For 32-bit Operating Systems

o       Folder: C:\Program Files\Health Communication Network

o       Registry Key: HKey_Local_Machine > Software\Health Communication Network

o       Registry Key: HKEY_Current_User > Software\Health Communication Network

 

For 64-bit Operating Systems (3.12+)

o       Folder : C:\Program Files(x86)\Health Communication Network

o       Registry Key: HKey_Local_Machine > Software\WOW6432node\Health Communication Network

o       Registry Key: HKEY_Current_User > Software\Health Communication Network

 

6.     Reinstall MedicalDirector Clinical and/or PracSoft using the latest MedicalDirector Clinical / PracSoft disc or ISO, including all MedicalDirector application updates and MDref updates to match what is installed on the server computer.

o       Install any secondary software required (MedicalDirector GPRN Extractor).

 

7.     Open MedicalDirector Clinical/PracSoft, and log into your live database to ensure your most recent patient data is available, including correspondence.

8.     Perform a Mobility download.

 

Process for Removing a Mobility Instance

1.     Uninstall the existing SQL Instance, from within windows select Start > Control Panel > Programs & Features (or Add/Remove Programs).

o       Highlight Microsoft SQL 2005, 2008 or 2012(3.15+) click Remove or Uninstall.

o       Select Instance HCNMOB07, click Next.

o       Click the Finish button when presented with the completion window.

 

2.     Rename the following folders, by adding a suffix consisting of the current date. For example, the ‘Health Communication Network’ folder becomes ‘Health Communication Network 25-03-11’.

For 32-bit Operating Systems

o       SQL 2005: C:\Program Files\Microsoft SQL Server\MSSQL.*

o       SQL 2008: C:\Program Files\Microsoft SQL Server\MSSQL10.HCNSQL07

o       SQL 2008r2: C:\Program Files\Microsoft SQL Server\MSSQL10_50.HCNMOB07

o       SQL 2012: C:\Program Files\Microsoft SQL Server\MSSQL11.HCNMOB07

 

For 32-bit Operating Systems

o       SQL 2005: C:\Program Files (x86)\Microsoft SQL Server\MSSQL.*

o       SQL 2008: C:\Program Files (x86)\Microsoft SQL Server\MSSQL10.HCNSQL07

o       SQL 2008r2: C:\Program Files (x86)\Microsoft SQL Server\MSSQL10_50.HCNMOB07

o       SQL 2012: C:\Program Files (x86)\Microsoft SQL Server\MSSQL11.HCNMOB07

 

For 64-bit Operating Systems with 64-bit SQL (3.12+)

o       SQL 2008: C:\Program Files\Microsoft SQL Server\MSSQL10.HCNSQL07

o       SQL 2008 R2: C:\Program Files\Microsoft SQL Server\MSSQL10_50.HCNSQL07

o       SQL 2012: C:\Program Files\Microsoft SQL Server\MSSQL11.HCNSQL07

 

3.     Return to Full ‘Cleanout’ Process for Mobility step 5.