Fit-in Appointments

 

A 'fit-in' appointment is one that is scheduled in-between two standard, pre-booked appointment slots. A fit-in appointment may be required if for example a patient arrives unannounced and needs urgent attention. A fit-in appointment may also occur if a patient scheduled an appointment online, and it then conflicted with an appointment simultaneously scheduled by your staff at the Practice. In the example below, a fit-in appointment has been created for Greg Durant, between George Donnelly's appointment at 10:00 and Heather Andrews' appointment at 10:15.

 

1.      Open the Appointment module by either;

o       Clicking

o       Selecting Waiting Room > Appointment Book.

 

2.      If you have multiple Appointment Books in use, select the Appointment Book you wish to use via the associated drop-down list.

3.      Select the practitioner for whom you wish to assign an appointment, using the associated drop-down list. The image above indicates that the appointment schedule for Dr. A Practitioner is currently selected.

4.      Click a time slot in the date/time matrix in which to schedule the appointment.

5.      To add a fit in appointment (CTRL+A):

6.      Select the time slot prior to where you wish to schedule the fit-in appointment.

In the example above, we needed to schedule a fit-in appointment for Greg Durant, when he arrived unannounced on Thursday at 10:00. Prior to his arrival, there were already appointments scheduled for 10:00 (George Donnelly) and 10:15 (Heather Andrews), and there were no available appointment slots between those times; we needed to fit in Greg's appointment after George's (because George was already being seen to), but before Heather's. Therefore, the slot prior to the fit-in appointment was George's at 10:00, so this is the slot we selected, as instructed.

7.      Then either;

o       Select Appointment > Add Fit Appointment, or

o       Press CTRL+A.

 

8.      A new appointment is scheduled for your patient. Continue to create the appointment, as if it were a standard appointment. Notice in the example above that the fit-in appointment is scheduled for 10:01 - one minute after the last 'standard' appointment slot commenced. Fit-in appointments are always scheduled for one minute after the last standard appointment.