Integration & IT Partners

 

IT Partners

The MedicalDirector IT Service Partner Program is comprised of a network of IT service partners that can competently assist our customers with their practice IT needs.

MedicalDirector IT Service Partner Program

MedicalDirector is dedicated to partnering with a range of companies to offer increased value, service and support to our customers. The MedicalDirector IT Service Partner Program is comprised of a network of IT service partners that have been provided specialised tools and knowledge about MedicalDirector products so they can competently assist our customers with their practice IT needs.

MedicalDirector IT Service Partners are regularly assessed by us to ensure that they have up to date technical knowledge, competence and customer service skills needed to support your practice.

Why should I choose a MedicalDirector IT Service Partner?

A MedicalDirector IT Service Partner will have specialist product knowledge and training about your MedicalDirector products. This enables them to understand the needs of your practice and provide a level of support that will complement your practice requirements.

A MedicalDirector IT Service Partner has experience within the Australian healthcare industry

How do I know that a MedicalDirector IT Service Partner will keep meeting the needs of my practice?

All MedicalDirector IT Service Partners are evaluated regularly according to customer satisfaction surveys. Through regular maintenance and evaluation, we aim to provide a network of IT Service Providers that deliver quality support to your practice.


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Become an IT Service Partner

The MedicalDirector IT Service Partner program is designed to upskill IT service providers with practical tools and knowledge enabling them to provide industry leading support and product implementation to MedicalDirector customers. The program has two levels of partnership available, with a variety of benefits, so you can choose which level would be best suited to your business.

Become part of the MedicalDirector IT Partner Community and enjoy:

  • Knowledge sharing with other IT providers. Coming soon via the MedicalDirector Forum.
  • "How to" and "repair" videos and articles to assist your customers with their MedicalDirector software.
  • Direct download access to the latest MedicalDirector software updates.
COMPARE BENEFITS
Registered IT Service ProviderAuthorised IT Service Provider
 

FREE

$450 + GST (annually)

 

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MedicalDirector Registered IT Service Partner

All IT Service Providers are welcome to become a MedicalDirector Registered IT Service Partner. This entry level partnership provides you with tools, knowledge and communication to increase your technical resources and troubleshooting capabilities.

Help your customers by becoming better equipped to fix problems faster, prepare for implementations and upgrades, along with providing a path for future growth within the MedicalDirector IT Service Partner Program.

MedicalDirector Authorised IT Service Partner

A MedicalDirector Authorised IT Service Partner receives increased benefits, features and tools to further increase your support capabilities. This includes opportunities to promote your services to MedicalDirector new and existing customers via the MedicalDirector website.

To become an Authorised IT Partner selection criteria, including customer service and technical competencies, must be met to successfully enter this program level. The Authorised IT Service Provider category ensures that MedicalDirector recommend only quality assured and experienced IT Service Providers to existing and prospective MedicalDirector customers.

To be eligible you must meet the following criteria:

  • Actively servicing 8 MedicalDirector software customers, using the same product for more than 12 months.
  • Provide two written customer testimonials.
  • Provide two verbal customer contacts.
  • Complete the MedicalDirector technical training and meet the criteria for the number of required certified support technicians.
  • Each certified technical support personnel (see link above) is required to have one of the following Microsoft certifications. MedicalDirector Approved Microsoft certifications

Registered Partner Dashboard

Welcome to our IT Partner network. As a Registered IT Service Provider, you have access to a number of unique tools, knowledge and support that will enable you the capability to provide an enhanced support service to your MedicalDirector software customers.

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