This document is intended as a basic guide to uninstalling/reinstalling MedicalDirector Clinical and/or Pracsoft on a computer that is installed as a Workstation Role. This document has no relevance to a computer installed as a Mobility or Server role.
If you receive any error messages during the installation routine, contact MedicalDirector Customer Service immediately for assistance. It is recommended that you do not attempt to resolve any issues without assistance from MedicalDirector Customer Service.
Please contact your System Administrator if you need assistance with the following:
o Ensure you have the full Clinical/Pracsoft release that matches the version of Clinical/Pracsoft you currently have installed. You will need this disc/ISO when you eventually reinstall MedicalDirector Clinical and/or Pracsoft. If you are unsure as to which version of MedicalDirector Clinical/Pracsoft you have installed, run either program and locate the version number, which appears at the top-left of the application window.
o Ensure you have logged into Windows with local Administrative privileges.
o If you participate in MedicalDirector GPRN you will need the MedicalDirector GPRN Installer.
1. Ensure that neither Clinical nor Pracsoft is running on this computer.
2. Insert the current Clinical/Pracsoft Installation disc. The MedicalDirector Installer application should start immediately. If it does not, browse the disc, and locate and run Setup.exe. When the installation wizard commences, run through the initial set of prompts until you are presented with the Computer Role screen.
o Click Enable Advanced Options and then click Uninstall Role.
o Click the Next button when you are ready to proceed. You will be presented with a summary of the components/applications to be uninstalled. Click the Begin button to commence. The uninstallation progress will be displayed.
3. Within windows, select Start > Control Panel > Programs and Features (or Add/Remove Programs).
o Uninstall any remaining items beginning with ‘HCN’, ‘Manage Ezy’, ‘Medicare Online’, or ‘MedicalDirector’.
4. Reinstall Clinical and/or Pracsoft using the latest MedicalDirector Clinical/Pracsoft disc, including all MedicalDirector application updates and MDref updates to match the installed version on the server.
o Install any secondary software required (MedicalDirector GPRN Extractor).
5. Open Clinical/Pracsoft, and log into your live database to ensure your most recent patient data is available, including correspondence.
6. For Pracsoft users you will need to configure MedicalDirector Pracsoft for Online Claiming;
o Open Pracsoft. If you are presented with errors regarding online claiming, click OK to these.
o Within Pracsoft select Setup > Workstation Settings.
o Select the Online Claiming tab.
o Click the ellipse button and browse to the location of the hic.psi on the server.
o Select Save > Close and reopen Pracsoft. Pracsoft will now open.
1. Ensure that neither Clinical nor Pracsoft is running on this computer.
2. Insert the current Clinical/Pracsoft disc. The MedicalDirector Installer application should start immediately. If it does not, browse the disc, and locate and run Setup.exe. When the installation wizard commences, run through the initial set of prompts until you are presented with the Computer Role screen.
o Click Enable Advanced Options and then click Uninstall Role.
o Click the Next button when you are ready to proceed. You will be presented with a summary of the components/applications to be uninstalled. Click the Begin button to commence. The uninstallation progress will be displayed.
3. Within windows, select Start > Control Panel > Programs and Features (or Add/Remove Programs).
o Uninstall any remaining items beginning with ‘HCN’, ‘Manage Ezy’, ‘Medicare Online’, or ‘MedicalDirector’.
4. Rename the following folders and Windows registry keys, by adding a suffix consisting of the current date. For example, the ‘Health Communication Network’ folder becomes ‘Health Communication Network 25-03-11’.
For 32-bit Operating Systems;
o Folder: C:\Program Files\Health Communication Network
o Registry Key: HKey_Local_Machine > Software\Health Communication Network
o Registry Key: HKEY_Current_User > Software\Health Communication Network
For 64-bit Operating Systems (3.12+);
o Folder : C:\Program Files(x86)\Health Communication Network
o Registry Key: HKey_Local_Machine > Software\WOW6432node\Health Communication Network
o Registry Key: HKEY_Current_User > Software\Health Communication Network
5. Reinstall Clinical and/or Pracsoft using the latest MedicalDirector Clinical/Pracsoft disc, including all MedicalDirector application updates and MDref updates to match the installed version on the server
o Install any secondary software required (MedicalDirector GPRN Extractor).
6. Open Clinical/Pracsoft, and log into your live database to ensure your most recent patient data is available, including correspondence.
7. MedicalDirector Pracsoft Online Claiming user users will need to configure MedicalDirector Pracsoft for Online Claiming
o Open Pracsoft. If you are presented with errors regarding online claiming, click OK to these.
o Within Pracsoft select Setup > Workstation Settings, selecting the Online Claiming tab.
o Click the ellipse button and browse to the location of the hic.psi on the server.
o Enter the Store password, select Save > Close. Pracsoft will now open.