Making complex medical appointments a painless process

As more medical practices diversify their range of services offered and include more treatments and procedures, the nature and process of appointment booking can become more complex. But it doesn’t have to be a painful process.

In this article, we take a look at effectively managing complex appointments with more comprehensive, automated and efficient resource allocation solutions.

Appointment-matching and optimising practice resources

Finding the first available slot for a standard appointment is pretty simple and not too time-consuming for reception staff, nor is it too intricate for online appointment platforms to handle. But when it comes to more complex appointment types, things can become trickier. This is because reception staff have to match up an appointment type with a number of variables, such as a practitioner, a specific nurse type and one of two treatment rooms.

To enjoy a truly effective solution, a medical practice would need to specify which resource is required, for what duration, in what sequence and then allow the user, be it the online patient or receptionist, to book it all in one simple step.

A system that ensures first available slots match all these criteria will ensure that resources are being used optimally. Patients aren’t left waiting for double-booked treatment rooms to become available and reception staff aren’t spending unnecessary time wading through appointment books. A solution that instantly matches applicable practitioners with additional resources in the appointment book can make the process even more streamlined and efficient.

Making complex appointment booking a breeze with AutoMed

AutoMed offers exactly these features, allowing up to 4 additional resources to be booked simultaneously via their unique Caller ID & Appt Book Interface, Online Appointments and Mobile App.

Integrated with MedicalDirector’s clinical and practice management software, AutoMed’s comprehensive solution responds to the major needs of general practice in Australia by focusing on improving patient engagement, decreasing staff stress and improving data integrity and practice profitability.