Company Profile

About MedicalDirector

MedicalDirector is Australia's leading medical software and information provider that processes over 60 million patient consultations every year through its large and growing user base of doctors and medical professionals.

MedicalDirector's software powers Australia's healthcare industry and provides electronic health records, patient management, billing, scheduling, care coordination and population health management services to GP, specialists and hospitals across Australia.

In 2016, MedicalDirector announced its next generation online platform, MedicalDirector Helix, for clinical and practice management software which has been designed from the ground-up to provide world class usability and agility.

Our team of developers use state-of-the-art technology to develop solutions specific to your needs. We've incorporated built-in backup and recovery tools, and provide a 7-day customer care service and dedicated helpline.

We pride ourselves on offering cutting edge tools tailored to your requirements. To ensure we have access to the very best technologies, we've strategically partnered with proven software and service providers from across the healthcare industry.

MedicalDirector Customer Care

MedicalDirector invests heavily in the people and systems that support our vast customer base. Support levels, waiting times and customer feedback are constantly monitored by management for consistency and ensuring a quality outcome for our customers. Our customer surveys indicate a 'high level of satisfaction' month on month.

Support is available online, via the telephone and when necessary via remote dial-in. Our customer care centres operate from Mon-Fri 8:00am to 8:00pm, Sat-Sun 9:00am to 5:00pm nationwide.

Online Support Facility


MedicalDirector provides various training options, including classroom, webinars, product demonstrations and e-Learning modules, to suit the requirements of our customers.

For further information contact a MedicalDirector Training Consultant on 1300 300 161 (select menu option 3) or contact us via email.

Learn more about our Training options

Contact MedicalDirector Sales Today

Contact your MedicalDirector Account Manager on 1300 300 161 (select menu option 1) to request a free trial or contact us via email.

Industry Partnerships

MedicalDirector forms strong partnerships, with government, commercial, not for profit and many other organisations throughout the industry. These partnerships all strive to achieve the same outcomes – sustainable improved health outcomes for all Australians. Through our partnerships we deliver tools that achieve this goal and ultimately benefit our customers and their patients.