Bluechip Updates

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15 October, 2024

Grand United Corporate Health Limited (GU Health) will soon update their ECLIPSE Fund Brand ID, which will require a change to your software configuration.

What’s changing?

From Tuesday 15 October 2024, GU Health will close the existing GU Health Fund Brand ID (‘FAI’).

From this date, you must submit all ECLIPSE claims and patient eligibility checks for GU Health members through the NIB Health Fund Limited Fund Brand ID (‘NIB’).

This will bring GU Health in line with other NIB partner brands, which share the same Fund Brand ID.

This does not change how you submit claims, complete eligibility checks or how claims are adjudicated for GU Health members.

Rates will remain unchanged for all GU Health networks, including GU Health Medical Gap network.

What do I need to do?

To ensure continuity in ECLIPSE claims processing for medical and hospital providers servicing GU Health members, please update the Fund Brand ID for GU Health effective 15 October.

How to make this change in Bluechip

1. Ensure all pending IMC/IHC Claims for GU Health have been submitted

2. Update the IMC Insurers to ensure NIB is added and up to date

2a. Select Setup > Practice > Batch Types > Select Eclipse IMC from the batch type and click Configure ECLIPSE – IMC

2b. Select the IMC Insurers tab

2c. Once the update has completed, select Close then OK

3. Select File > Open > And choose the Health Funds list

4. Locate and Open GU Health

5. Set the Fund ID to NIB – NIB Health Funds

6. *Optional: You may also wish to update the Health Fund Name to Grand United Corporate Health Limited

7. Save and Close the GU Health company details

Important Note:

This update should be made on Tuesday 15 October.

If the update is not made on 15 October, providers will encounter the following error code and message:

9672 — Your Fund information is out of date. Please update your Fund list and resubmit.

Questions related to this change?

For any other questions related to this change, you can contact the GU Health Provider Relations team by emailing providers@guhealth.com.au or calling 1800 249 966 (Mon-Fri: 9am – 5pm AEDT).

An updated November, 2024 Medicare Benefits Schedule (MBS) file is now available to download below.

November fees have not yet been released by DVA. A further update including DVA fees will be provided as soon as possible.

If your practice has disabled MAU, please follow the instructions below.

Download Update

In case you missed it: From 1 November 2024 there were several changes to the Medicare Benefits Schedule (MBS). Read the full details on the MBS website.

Instructions to update MBS and DVA Fees in Bluechip:

1. Download the above.
2. When prompted select Run. If you are prompted with a ‘Security Warning’, click to proceed.
3. When the installation welcome screen launches, click on Next to proceed.
4. Click on Install to begin the installation.
5. When the installation is completed, click on Finish.
6. The BC Fee Update screen will be launched, click on the Update Now button

PLEASE NOTE: This following update only needs to be applied once on any computer.

Click here for detailed instructions.

If you experience any problems applying this update, please contact MedicalDirector Customer Care on 1300 300 161 or log an online support enquiry.

If you are looking to upgrade to the latest version of Bluechip (version 4.1) and are not currently on version 3.19 or higher, you will need to make several jumps before you are able to do so.

For practices on version 2.8, you will need to upgrade to 2.10, then 2.12 and then 3.19 before jumping to version 4.1.

For practices currently on version 2.9, you will be required to upgrade to 2.11, 3.18, and either 3.19 or 4.0 before progressing to 4.1

IMPORTANT: Please ensure your IT/upgrade team is aware of the above. If you experience any issues in upgrading your Bluechip software, please contact our support team for assistance with this by clicking below.

Log A Case

As part of your Bluechip subscription,  we provide you with the latest Health Fund fee schedules. The various fee schedules for Health Funds are not always readily available, which means we regularly have to check the various health funds to get these updates and then create a format that may be imported into your Bluechip software.

We recommend you view the current status and the date the fees are effective from to ensure you have the latest versions.

If your Health Fund has supplied you with an updated file, and this is not identified as In progress, please email these files to customercare@medicaldirector.com to ensure they get prioritised.

To verify your fees please review the various Health Funds directly.

Instructions for Download

View the  Step by Step instructions on how to download and update the fees you require.

Notes:

• MBF Fees are now merged with BUPA-HBA-MBF
• GMHBA/FRANK Fees are now replaced by AHSA 

1 November, 2016

DOWNLOAD (7.31 MB)

This is the fee activator for Bluechip versions 2.8 and above. Bluechip Fee Activator 2.0.13.1 is a required prerequisite to Bluechip MBS & RMFS Fee Update and must be installed in the server or standalone prior to the Fee Update.

Instructions to download:

1. Click Download button on the right for the BC Fee Activator file BCFeeActivator_2.0.13.1_Setup.exe.
2. When prompted to ‘Run’, ‘Save’ or ‘Cancel’ the application, select ‘Run‘. The application will download to your computer and immediately run.
3. You may be prompted for a ‘Security Warning’ message. If so, please select ‘Run‘.
4. When the BC Fee Activator launches, click the ‘Next‘ button to proceed. The installation proceeds and the progress is displayed.
5. When the installation has completed, click the ‘Finish‘ button.

We are pleased to announce the release of the July 2022 update for MedicalDirector Bluechip Day Surgery, this update is valid from 1st of July 2022 and is intended to satisfy all the statutory reporting requirements for the year 2022-2023.

For a detailed list of all changes and installation instructions refer to the release notes available in the download file.

If you have any questions or you experience any problems applying this update, please contact MedicalDirector Customer Care on 1300 300 161 or log an online enquiry.