If you have MAPI-compliant (Messaging Application Programming Interface) e-mail software installed on your computer, letters can be sent from and imported to, the Letter Writer.
It is important to understand that it is not Clinical that actually sends or receives e-mail. Rather, Clinical interacts with your third-party e-mail software, and it is this software that does the sending and receiving via your e-mail server. Therefore, before you can send or receive e-mail using Clinical you must ensure that your e-mail client software is installed and functioning correctly.
Specify your e-mail client type via the Advanced Tab of Letter Writer preferences.
Note that you can also send and receive correspondence electronically, via MDExchange.
To Send a Letter as E-mail
1. From within the Letter Writer, either:
o Click
o Select File > E-mail > Send from the menu bar.
2. The
Send E-mail
window appears.
o Select
a recipient from your Address
Book by clicking either the Name
or E-mail Address 
button.
o If
your patient has an e-mail address
recorded, you can click 
to send the
letter directly to them.
o Enter a subject.
o Select a format to send the letter as; an attachment (which must be named), formatted text or plain text.
o When sending as PDF Format, you can select to Password Protect the file. The password generated by the system takes the format of the Patient’s date of birth (DDMMYYYY) with no special characters.
3. Click
to
send the e-mail.
To Import E-mail as a Letter
1. From within Letter Writer select File > E-mail > Import.
The E-mail Browser
window appears.
2. Select the required Mailbox from the Message Store drop-down menu. These mailboxes are the same as those available to you in your third-party e-mail software.
3. Select the Inbox in which the message resides (your e-mail server computer must have already received the e-mail). On selecting an Inbox (you may have multiple inboxes) the Messages list is populated with any messages you have in that inbox.
4. Select the required e-mail in the list of Messages.
5. Then, either:
o Click
The
e-mail is imported into the patient's Letters
tab, or
o Click
You
will be prompted to select the
patient record to which you wish to save the e-mail into.
Click
to add the e-mail to the selected patient's record and return
to the E-mail Browser window, or
o Click
to
add the e-mail to the letter displayed in letter writer, at the
cursor. The text of the e-mail can now be edited if required.
6. Click
to
return to Letter Writer.
7. Close Letter Writer. The e-mail appears as a new entry in the Letters tab of the patient's Clinical window.